truspond by Vamana Sandesh

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truspond by Vamana Sandesh

truspond by Vamana Sandesh

Welcome ๐Ÿ‘‹ Let's set you up

First, a little about you.

About your organization

This personalises your workspace and appears on invoices.

What do you want to do?

Pick one or more โ€” we'll switch on just those. You can add more anytime.

๐Ÿ“ฎ
Capture enquiries
Contact / enquiry forms on your website โ†’ email & WhatsApp alerts
โœ‰๏ธ
Send messages
Transactional email, WhatsApp, SMS, OTP & templates
๐Ÿ’ฌ
Talk to customers
Two-way inbox + helpdesk bot (WhatsApp, Telegram & email)
๐Ÿ“ฃ
Run campaigns
WhatsApp / SMS / email bulk sends & campaigns

Overview

Your account at a glance.

What do you want to do?
๐Ÿ“ฅ

Get enquiries

Put a form on your site or share a link โ€” let customers reach you.

โšก

Send a message

Send an email, WhatsApp or SMS to a customer.

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Reply to customers

See and answer replies in one shared inbox.

๐Ÿ“ฃ

Run a campaign

Message a whole list at once โ€” now or scheduled.

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Connect a channel

Set up email, WhatsApp, SMS, Telegram & more.

Getting started

Activity this month โ€” by channel

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Channel status

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Get a WhatsApp the moment a new customer messages you โ€” so you never miss a lead.

Helpdesk

Every customer enquiry becomes a ticket โ€” across WhatsApp, Telegram & email โ€” with status, priority, assignment and full history.

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Inbox insights

Open conversations, those awaiting your reply, and volume by channel.

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Reply templates

Reusable answers your team can insert into any reply with one click.

Service catalogue

List the services you offer. Enquiries get categorised by service โ€” so your Helpdesk shows exactly what each customer wants, and you can report by service.

Catalogue / shop

A browsable shop your customers open from a link or QR โ€” with photos, prices and stock. They tap Reply to order and it lands in your Helpdesk with the item attached. No website needed.

Your shop link

Two ways to put this on WhatsApp: share this link (works now), or a native WhatsApp catalog โ€” products shown in-chat, needs a one-time Meta Commerce setup. Compare the two โ†’

Daily tools Refresh the shop each morning โ€” then tweak prices & stock inline below.

Add an item

Options & add-onse.g. Size (pick one) ยท Extras (pick many)

Items

Shop & checkout settings

One WhatsApp/email reminder with the shop link if a checkout isn't completed.

Orders

Every order from your shop link โ€” accept it, move it along, and your customer gets a WhatsApp update at each step.

Bookings

Let customers book appointments on a link โ€” pick a service and a time. They get a WhatsApp confirmation and a reminder before it.

Your booking link

Services

Weekly hours

Upcoming bookings

๐Ÿ›’ Marketplace

Grow your Truspond with add-ons โ€” turn on what you need, when you need it. Live add-ons work right away; tap Notify me on anything upcoming and we'll build toward what's most wanted.

Verify customers

An enquiry only proves someone filled a form โ€” not that the email or number is really theirs. Verification asks the customer to confirm in one click, so you chase real leads, not fake ones. Verified tickets get a โœ“ Verified badge.

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Verifications sent
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Confirmed
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Awaiting confirmation
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Confirmation rate

Auto-verify new enquiries subscription

When on, every new contact-us / form enquiry that includes an email is automatically sent a one-click confirmation. You do nothing โ€” verified leads just light up green in your Helpdesk. Email verification is included; WhatsApp & SMS verification are available too (metered from your verification credits).

WhatsApp & SMS verification credits

Balance: โ€” credits ยท used 0/โ€” this month

Email verification is free. WhatsApp needs an approved authentication template on your number; SMS needs a DLT template. Once set, Truspond auto-falls back WhatsApp โ†’ SMS โ†’ email.

Verify anyone, anytime โ€” self-serve link ๐Ÿ”—

No website? Share this link (or its QR) with any customer โ€” WhatsApp bio, SMS, printed flyer. They enter their details, confirm a code, and land in your Helpdesk as a verified, opted-in contact.

For developers โ€” Verification API OTP ยท email / WhatsApp / SMS

Verify identities directly from your own app across three channels with one endpoint. Send a code, then confirm it. Uses your API token (see API tokens).

# 1) Send a one-time code (email shown; sms & whatsapp too)
curl -X POST https://truspond.com/v1/otp/send \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{ "channel": "email", "to": "[email protected]",
        "from": "[email protected]" }'
# โ†’ { "otp_id": "otp_...", "channel": "email", "expires_in": 300 }
#   whatsapp: { "channel":"whatsapp", "to":"+9198โ€ฆ", "template":"your_otp_tpl" }
#   sms:      { "channel":"sms", "to":"+9198โ€ฆ" }

# 2) Confirm the code the user entered
curl -X POST https://truspond.com/v1/otp/verify \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{ "otp_id": "otp_...", "code": "123456" }'
# โ†’ { "verified": true }

Channels: email (free) ยท sms ยท whatsapp. SMS/WhatsApp draw from your messaging credits.

Channels

Set up and manage every way you reach customers. Each channel is provisioned separately โ€” here's exactly where each one stands.

This month ยท by channel

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Setup progress

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๐Ÿ‘€ See it as your customer

Send yourself a real message

Fire a real message to your own inbox or number and see exactly what your end-users receive. The perfect first step right after you finish setting up a channel.

Only Meta-approved templates can open a conversation. Your customer's reply lands in your Inbox.

โœˆ๏ธ Telegram โ€” free & instant

Not connected

A free chat channel with no approval process. Create a bot in @BotFather (send /newbot), paste the token here, and we'll wire it up. Customers message your bot; replies land in your Inbox and the helpdesk bot can auto-answer.

Connected as

Share this link (or the QR) so customers can start a chat. Print the QR for your counter.

๐Ÿ’ผ Slack โ€” team notifications

Not connected

Get enquiries and alerts in a Slack channel. In Slack: Apps โ†’ Incoming Webhooks โ†’ Add to Slack, pick a channel, and paste the webhook URL here. You can also send to it from the API with channel:"slack".

Connected โ€” a test message was posted to your channel.

๐Ÿ‘ฅ Microsoft Teams โ€” team notifications

Not connected

Get enquiries and alerts in a Teams channel. In Teams: channel โ†’ โ‹ฏ โ†’ Workflows / Incoming Webhook, create one, and paste the URL here. Send to it from the API with channel:"teams".

Connected โ€” a test message was posted to your channel.

SMS DLT templates โ€” India compliance

Register your DLT-approved templates. New templates start Pending; mark them Approved once the DLT portal approves them โ€” SMS only goes live with an approved template.

Receive SMS replies (two-way) โ€” inbound webhook

Paste this callback URL into your SMS gateway's inbound / 2-way settings. Replies then land in your Helpdesk like WhatsApp and email.

Customers

Your customer directory โ€” built automatically from inbound messages, plus anyone you add.

CSV columns: channel (email/whatsapp/sms/telegram), identifier (email, +phone, or Telegram chat id), first_name, last_name, company, tags, consent. First row must be headers.

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Add a contact

Manually add someone to your customer directory.

Audience insights

Your contact base broken down by lifecycle stage, consent, and channel.

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Reports

Volumes, response times, satisfaction and team performance โ€” in plain numbers.

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New tickets
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Resolved
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Avg first reply
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Avg resolution
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Satisfaction

Tickets over time

By channel

AI vs human

Team performance

Your rules

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Add a reply rule

Match a keyword in the customer's message and reply instantly โ€” or set a fallback away-message.

๐Ÿค– AI answers โ€” from your knowledge base

When no keyword rule matches, the bot answers using the info below โ€” in the customer's language. It only answers from what you provide; otherwise it politely passes them to your team.

โฑ๏ธ Response & resolution targets

Set how fast each priority should get a first reply and be resolved. Tickets show a live SLA badge (onโ€‘track / due soon / breached). All in minutes.

๐Ÿ•˜ Business hours

When on, SLA clocks only tick during open hours (e.g. don't count nights & weekends).

๐Ÿงญ Auto-assign new tickets

Automatically hand each new ticket to an agent โ€” so nothing sits unowned.

โญ Satisfaction survey (CSAT)

When you resolve a ticket, the customer gets a one-tap ๐Ÿ‘/๐Ÿ‘Ž survey (by email, or WhatsApp if the chat window is open). Ratings show on the ticket.

Help articles

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Campaigns

Send a message to a whole segment of your contacts at once. Opted-out and suppressed contacts are always skipped.

Your campaigns

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New campaign

Draft a message to a segment of your contacts. Save as a draft, or schedule it to go out later.

Basics
Audience
Email
WhatsApp

Campaign performance

Delivery outcomes per campaign โ€” recipients, delivered, read and failed.

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Contact forms

Create a form, share it as a link, QR or website widget โ€” every enquiry lands in your inbox and WhatsApp.

Your forms

Form performance

Submissions per form โ€” total, this month, and last received.

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๐Ÿงฉ Put Truspond everywhere

Ways to collect enquiries and message customers from wherever you already work โ€” no website required.

๐Ÿ”—
Hosted page + QR

A shareable form link & printable QR โ€” see any form above.

๐Ÿ’ฌ
Website widget

One-line floating button for any site โ€” snippet under each form. WhatsApp bubble too.

๐Ÿงฉ
WordPress / WooCommerce

Shortcode, floating widget & automatic order emails.

โœ‰ Request the plugin
๐Ÿ›๏ธ
Shopify

Self-host the connector to email customers order confirmations via Truspond.

โœ‰ Request the connector
โš™๏ธ
API ยท Zapier ยท Make ยท n8n

Any no-code tool can POST to /v1/messages with an API token (see API tokens), and receive delivery events via Webhooks.

Enquiries

Every enquiry from your forms, with its delivery status. Open one to see the full delivery timeline.

Recent enquiries

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Link in bio

One shareable page for your business โ€” WhatsApp button, hours, contact form & more. Put the link in your Instagram / WhatsApp bio. No website needed.

Your page address
โ€ฆ/b/

Letters, numbers and hyphens. This is your public page link.

Basics
Buttons
Contact form (optional)
Custom links
Socials
๐Ÿ”— Your link

Share this link in your bio, or print the QR for your counter.

Payments

Send a payment link to a customer over WhatsApp or email and get paid straight into your own account.

Payment requests

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New payment request

Create a secure Razorpay link, then send it to your customer.

API tokens

Secret keys your own server or app uses to send messages through Truspond.

Your tokens

Webhooks

Get a signed, real-time callback to your own systems whenever a message is delivered, fails, or a new enquiry arrives.

Your endpoints

Send a message

Send test messages across channels, verify OTPs, and try the transactional API.

๐ŸŒ Sending domain โ€” authenticate your domain for best deliverability

Add your domain, publish the DNS records below, then click Check. Once verified you can send from your own brand with DKIM/SPF/DMARC โ€” the same setup SendGrid uses.

โœ‰๏ธ Sending identity โ€” send from your own domain

Once your sending domain is verified, set the From address so your emails come from your brand (best deliverability).

Currently sending as: โ€”

Quick email test โ€” free text, no template needed

OTP verification โ€” send a one-time code & verify it

Transactional API โ€” POST /v1/messages

Email designs

Design a branded HTML email once, then reuse it for replies, campaigns and auto-replies.

Your designs

Start from a ready-made design

{{name}} {{email}} {{company}} {{message}} {{code}} {{link}} {{order}} {{amount}} {{date}} {{time}}

Connection

๐Ÿ’ฌ Click-to-Chat kit

No website needed

Turn your number into a link, a website button, and a printable QR code โ€” so customers can start a WhatsApp chat with you in one tap. Great for your bio, posters, receipts and shopfront.

Message templates

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New WhatsApp template

Templates must be approved by Meta before you can send them. Start from the library, or write your own.

๐Ÿ“š Ready-made templates
EN Portuguรชs

Pick a proven template, tweak the wording, and submit it to Meta for approval. Placeholders like {{1}} are filled in when you send.

Send a test message

Send an approved template to a WhatsApp number to test end to end.

My account

Your personal details, your organization, and account security.

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โ€”
Business
Registered address
Tax & compliance

GSTIN appears on your invoices. The DLT entity id is needed to register SMS senders/templates in India.

Change password

Two-factor authentication

Require a one-time code (emailed to you) at every sign-in. Strongly recommended for accounts that can send messages or manage billing.

โ€”

Session

Signed in as โ€”. Sessions last 30 days; changing your password does not sign out other devices.

White-label branding Enterprise

Run your customer-facing pages (shop, verify, badge) under your own brand and colour.

Billing & usage

Your plan, usage, purchasable modules and invoices.

Plan: โ€”

By channel

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Estimated cost this account

$0

Illustrative, based on pass-through per-message activity.

Plans & upgrade

Prices in INR, GST (18%) added at checkout. Paying activates the module for 30 days.

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Wallet balance
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Top-ups never expire. Used after your monthly plan credit.

Alerts & auto-recharge

We'll email you when the balance drops below your alert. Auto-recharge tops up automatically once a saved payment method is on file.

Wallet history

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Usage statement

Every message metered by channel & type. Rates are inclusive of GST. Usage draws from your monthly plan credit first, then your wallet.

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Invoices & receipts

Monthly plan invoices, usage statements and wallet top-up receipts.

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Subscription payments

No payments yet.

Subscription

Turn product modules on or off. The left menu shows only active modules.

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๐ŸŽ Refer & earn

+500 credits each

Share your link. When a business signs up through it, you both get bonus message credits โ€” added straight to your monthly allowance.

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Team

Invite people to your account and control what they can do. You are signed in as โ€”.

Members

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Roles & permissions

Build custom roles with exactly the permissions you want โ€” no code needed. Assign them to members like any built-in role.

Your custom roles

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Create a role

Built-in roles (reference)

Enterprise SSO (OIDC or SAML)

Let staff sign in with your identity provider (Okta, Azure AD, Google Workspaceโ€ฆ). Users whose email matches your domain are sent to your IdP.

In your IdP, set the redirect/callback URL to: โ€ฆ

SCIM provisioning

Auto-create & deactivate members from your IdP. SCIM base URL: โ€ฆ

Invite a member

Add a teammate and give them just the access they need.

Share the temporary password securely โ€” they'll change it after first sign-in. Their permissions depend on the role.

Activity log

Security & configuration events on your account.

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๐Ÿ›ก๏ธ SIEM feed โ€” stream audit events to your security tool

Each audit event is POSTed as JSON to this https endpoint in real time (Splunk HEC, Datadog, a webhook, etc.). Leave blank to disable.